Thursday, April 30, 2015

Burrocraziness

NOTE: THE NAMES HAVE BEEN CHANGED TO PROTECT... WELL.... TO PROTECT MY JOB.

I received the following message in my work email yesterday:

-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 12:49 PM
To: Lawton, Crorey M MVN
Subject: rejection RE TT4309659

James

I have to reject this tt as it is a ias d1 request and needs to be submitted
on form 43.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator


Now I had an idea what this was about, but understood none of the terms.  And I had not contacted 'Sarah' at all.  No contact. 
So I wrote:
 
-----Original Message-----
From: Lawton, Crorey M MVN
Sent: Wednesday, April 29, 2015 11:15 AM
To: Smith, Sarah L  ACE-IT CONTRACTOR
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

"I have to reject this tt as it is a ias d1 request and needs to be submitted on form 43."

Is there a linguist in the house?  I need a translator, STAT!

Crorey Lawton
Plan Formulator
New Orleans District
 

The conversation did not improve for the entire time we were writing back and forth.
-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 2:48 PM
To: Lawton, Crorey M MVN
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)


Here is a copy of the form 43.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator

-----Original Message-----
From: Lawton, Crorey M MVN
Sent: Wednesday, April 29, 2015 12:52 PM
To: Smith, Sarah L  ACE-IT CONTRACTOR
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

That's great.  But what I asked for was a translation.  I had never emailed
you anything, and the interaction begins and ends with terms that I don't
use, telling me that something has been rejected for reasons that are not
clear.

And you address me as James?

Can we start again?  Please tell me what "I" requested from you. Explain to
me why it was rejected.  Introduce the correct form, and ask if I have
anything that I need in order to re-submit my request.

Otherwise, I have to assume this is a phishing attempt.  Seriously.

Crorey Lawton
Plan Formulator
New Orleans District
 

-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 2:54 PM
To: Lawton, Crorey M MVN
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Please ignore what I have sent you. I meant to send this to James Lawton. I
am so very sorry.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator



-----Original Message-----
From: Lawton, Crorey M MVN
Sent: Wednesday, April 29, 2015 12:55 PM
To: Smith, Sarah L  ACE-IT CONTRACTOR
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

I am James Lawton.  But anyone who knows me well enough to call me by my
first name knows better than to try.

I go by Crorey.

Crorey Lawton
Plan Formulator
New Orleans District
 


-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 4:13 PM
To: Lawton, Crorey M MVN
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Crorey


I will remember that in the future. This is in regard to a tt that was
submitted in the service trak program requesting something be added to this
acct D1RSC7JL.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator



-----Original Message-----
From: Lawton, Crorey M MVN
Sent: Wednesday, April 29, 2015 2:32 PM
To: Smith, Sarah L  ACE-IT CONTRACTOR
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

And a tt is? And what was requested to be added?

Crorey Lawton
Plan Formulator
New Orleans District
 

-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 4:34 PM
To: Lawton, Crorey M MVN
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Your d1 acct needed to be added to the RSC Active Directory.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator


-----Original Message-----
From: Lawton, Crorey M MVN
Sent: Wednesday, April 29, 2015 2:36 PM
To: Smith, Sarah L  ACE-IT CONTRACTOR
Subject: RE: rejection RE TT4309659 (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

I am sure that the RSC Active Directory means something, too.

Do you have anyone in the office that can explain to me what you want me to
do?  I mean, using real parts of speech, rather than acronyms?  I covet an
opportunity to either have a dictionary or a translator. 


Crorey Lawton
Plan Formulator
New Orleans District
 


At this point, she gave up and turned it over to her supervisor.
-----Original Message-----
From: Smith, Sarah L  ACE-IT CONTRACTOR
Sent: Wednesday, April 29, 2015 4:39 PM
To: O’Bannon, Sean L ACE-IT CONTRACTOR
Subject: FW: rejection RE TT4309659 (UNCLASSIFIED)

Can you assist with this. I rejected his tt because he needed the from 43
and it is going downhill from there and I have no answers for him.


Sarah L Smith
MSGI
CEIT-ISS-ID
Enterprise UPASS Administrator
Regional UPASS Administrator


Finally, her supervisor chimed in.

 

Hi All

I wanted to touch base with you about this ticket. 


When granting a user access to the DMZ we need a Form 43 to grant this
access.  I have attached this form to this email.  Once this form is
completed and signed then it will need to be uploaded to a Remedy ticket.
This is what is required when requesting D1 users access on any Sharepoint
site.

I understand that the procedures can get a little confusing, but these are
procedures that are passed down to the U-PASS team to follow.  I'm sorry for
any inconvience this might have caused, but the below email chain isn't
appropriate at all.

I'm available to talk if we need to discuss this. 



Thank You,

Sean O’Bannon
U-PASS Manager
MSGI, ACE-IT
ACE-IT Data Center - Vicksburg








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